01
How long does shipping take?
We aim to ship all orders no later than the next working day. We currently use Royal Mail’s 1st class service for all domestic orders. Delivery to mainland UK usually takes 1 working day, however, can be longer at busy times or any period of reduced service.
Can I collect my order in person?
Due to insurance restrictions, we do not currently offer collection.
Can I pay extra for weekend delivery?
We do not offer a specific weeekend delivery service at this moment in time.
I think my order has gone missing, how do I make a claim?
If your order has still not arrived 10 working days from shipment please contact us and we will send out a replacement.
02
How can I pay for my order?
We accept payments by all major debit and credit cards via our payment processor, VivaWallet.
Can I pay by cash or cheque?
We do not currently accept cash or cheques as a payment method. If you are unable to pay by credit or debit card, please contact us and we’ll explore other methods.
Do you offer free samples?
At this present moment in time, we do not offer free samples.
How will the payment appear on my statement?
Payments will show on your bank statement as Power Flower.
03
Where is my order?
We use Royal Mail’s tracked 48 hour service for all deliveries within the UK, and aim to post out all orders the same day if placed before 3pm. If your order hasn’t arrived after a few days, contact us for the tracking number.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
I think my order has gone missing, how do I make a claim?
If your order has still not arrived 10 working days from shipment please contact us and we will send out a replacement.
Can I change the order I have placed?
Orders can be changed prior to shipment by contacting us through the contact form below. If you wish to return your unopened product you may do so by requesting a return slip. All returns will need to be paid for by the customer.
04
What do I do if I have received a damaged item?
We take great care in dispatching goods to the prevent damage in transit, however we know that sometimes things can go wrong and you will need to may need to return an item. We would require an image to be emailed to us showing all damage caused. Please contact us using the form below in the first instance to begin this process.
How do I return an item?
For information on returning an item please contact us on the form below.
Can I exchange an item?
We can exchange products providing they are unopened. If you wish to return your unopened product you may do so by requesting a return slip. All returns will need to be paid for by the customer.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us using the form below or by post to the address listed on this page. Please note we do not accept visits in person to our postal address.
Submit a request
Address
We do not sell or fulfil orders from our registered business address, nor can we deal with any customer or business enquiries in person. To speak to one of our team please use the contact form to send an email.
- Power Flower Limited
- 71-75 Shelton Street
- London
- WC2H 9JQ
- United Kingdom